Supplier Satisfaction Survey 2020

Welcome to the Supplier Satisfaction Survey 2020

The Supplier Satisfaction Survey 2020 will be available until September 30, 2020. 

Powered by

Beltug logo.jpgCigref logo.png    CIOPN_logo.jpg    Voice-ev_Bundesverband-fuer-IT-Anwender-1.png  

Welcome to the Supplier Satisfaction Survey 2020

Following the previous editions of 2016 and 2018, we hereby offer you this years’ edition of the Supplier Satisfaction Survey. The survey is international and we will get the same information from the CIO communities in Europe.

Your participation, complete and correct input is important and valuable. We thank you up front for contributing to this edition of the Supplier Satisfaction Survey 2020, the outcome will help us to help you, by allowing us to collectively put “pressure” on the supplier to eliminate or reduce undesired practices towards their customer. It will also highlight areas where we can share and apply best practices. The value of filling in the poll comes back to the community, which they can use in their communication and negotiations.

The survey consists of four sections:
1. General questions about your organisation and a few IT related questions. This will help us signify the importance of the outcomes; it will not identify your organization. The survey will be anonymous.
2. General questions about the vendor(s) you use. 
3. Questions about your experiences and satisfaction with regard to the main traditional software vendors of these specific on premise products and service providers: Microsoft, IBM, Oracle, SAP and VMWare.
4. Questions about your experiences and satisfaction with regard to cloud services of these specific vendors: AWS, Google, IBM, Microsoft, Oracle, SAP, Salesforce and ServiceNow.

In order to keep the time to be spend within limits, the poll is limited to the top three of your strategic suppliers.

The survey will take about 25 minutes to complete.
Once you have entered the answers to the questions in a section you can proceed to the next section.
After clicking on 'SEND' the answers are finalized and saved. 

The information you provide will be anonymous and will only be used in aggregated form. The data is stored on the secure server of the CIO Platform Nederland, located on premise in the Netherlands. 

As we value your input very much and we thank you in advance for your time and participation!

Kind regards, 

Board of the CIO Platform Nederland

Any questions about the survey can be directed at Kemal Dedeci.

=================================================================================================================

Questionnaire

* = This field is required

General information of your organisation
General information IT related
Questions supplier related
After selection, please proceed to the applicable section belonging to the Vendor below.
AWS - General questions
AWS - Questions contract and licensing related
AWS - Cloud Services related questions
(x is the contract value versus all-in project costs to exit)
AWS - Final question regarding this supplier
Google - General questions
Google - Questions contract and licensing related
Google - Cloud Services related questions
(x is the contract value versus all-in project costs to exit)
Google - Final question regarding this supplier
IBM - General questions
IBM - Questions contract and licensing related
IBM - Products
IBM - On premise related questions
(x is the contract value versus all-in project costs to exit)
IBM - Cloud Services related questions
(x is the contract value versus all-in project costs to exit)
IBM - Final question regarding this supplier
Microsoft - General questions
Microsoft - Questions contract and licensing related
Microsoft - Products
Microsoft - On Premise Related
(x is the contract value versus all-in project costs to exit)
Microsoft - Cloud Services related questions
(x is the contract value versus all-in project costs to exit)
Microsoft - Final question regarding this supplier
Oracle - General questions
Oracle - Questions contract and licensing related
Oracle - Products
Oracle - On Premise Related
(x is the contract value versus all-in project costs to exit)
Oracle - Cloud Services related questions
(x is the contract value versus all-in project costs to exit)
Oracle - Final question regarding this supplier
Salesforce - General questions
Salesforce - Questions contract and licensing related
Salesforce - Cloud Services related questions
(x is the contract value versus all-in project costs to exit)
Salesforce - Final question regarding this supplier
SAP - General questions
SAP - Questions contract and licensing related
SAP - Products
SAP - On Premise Related
(x is the contract value versus all-in project costs to exit)
SAP - Cloud Services related questions
(x is the contract value versus all-in project costs to exit)
SAP - Final question regarding this supplier
ServiceNow - General questions
ServiceNow - Question contract and licensing related
ServiceNow - Cloud Services related questions
(x is the contract value versus all-in project costs to exit)
ServiceNow - Final question regarding this supplier
VMWare - General questions
VMWare - Questions contract and licensing related
VMWare - On Premise Related
(x is the contract value versus all-in project costs to exit)
VMWare - Final question regarding this supplier
Final questions
Mention supplier and specify reason
Please state the supplier
Close