Making Processes Smarter with AI – René Wissing (Achmea)
Artificial Intelligence is reshaping how organizations work, from Backoffice operations to customer interactions and employee experiences.
During this interactive breakout session, René Wissing, Lead Architect & Enterprise Management at Achmea, shares practical experiences from Achmea’s AI‑driven digital transformation journey.
In the breakout “Digital transformation with AI – influence on processes to make them as efficient and effective as possible”, René explores how AI is applied within a large, complex organization and what this means in practice.
Together with fellow participants, the session dives into questions such as:
- What impact can AI have on backoffice processes?
- How does AI influence customer experience and services?
- What changes does AI bring for employees and their daily work?
This breakout session is designed as an open exchange: learn from Achmea’s experiences, discuss challenges, and share insights with peers.
In this breakout session, you will:
✅ Gain practical insight into applying AI to optimize core processes
✅ Learn how AI impacts customers, employees and operations
✅ Hear concrete lessons learned from Achmea’s AI initiatives
✅ Exchange experiences and approaches with CIO peers
Curious how AI can truly make processes more efficient and effective in your organization? Join this interactive breakout session at the Annual Day!
👉 Join this valuable break-out session!
Check whether your organization is a member and register directly online or via bureau@cio-platform.nl.
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