Vendor Relations
Our members decide on which themes we are active. We are working on a balanced relationship between customer and supplier.
Vendor Relations
Suppliers of digital technologies are crucial partners for our members. This relationship however has some room for improvement. Their technological knowledge provided them with an advantage vis-à-vis the user. Yet, developments in the area of technology and marketisation in the last decennia, and the characteristics that these digital markets appear to contain, have a downside. They cause such behaviour that a re-evaluation is necessary.
To achieve that, we do the following:
- Help each other to improve the process of procurement, implementation, administration and maintenance of software assets, by sharing knowledge and experiences. Transparency in doing so, where opportunities lie, and best practices, is crucial in order to properly fulfil the user's own responsibility.
- Continue to draw the attention of the Dutch and European administrative and political leaderhip to the fact that the policy framework concerning market forces should be more aligned with the practice of digital technology markets. The manner in which powerful actors can operate their market power towards their customers, should be subject to supervision and the opportunity to intervene.
In a rapidly changing technology landscape, where cloud demands an ever greater role, it is important to maintain good relations with the supply side. More balance in the rights and obligations of both client and supplier is essential for further development of this relationship.
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March 28, 2024
Business IT users condemn Broadcom's market behaviour
Today, CIO Platform Netherlands and its three European sister associations sent a joint letter to the European Commission following possible market-distorting behaviour by Broadcom since its acquisition of VMware.
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October 8, 2021
CIO-associations demand: Microsoft, improve on sustainability and security!
On October 8th, 2021, CIO Platform Nederland, Beltug, Cigref and Voice issued a joint press release. In it, we call on Microsoft to address the unnecessary environmental damage caused by its commercial policies and to take more responsibility for safe products, so that business users no longer have to pay the huge costs of its unsafe products. Microsoft is not alone in this, but as the market leader it has a particular responsibility.
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May 18, 2021
Launch guideline for successful cooperation
In close cooperation between CIO Platform Nederland and NLdigital the ‘Guideline for successful cooperation’ has been launched. The guideline provides guidance towards more predictability and transparency in the relationship between providers and users of software. Download the guideline, implement it and make sure to let us know to what extent the guideline is (in)effective in practice.
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October 11, 2019
CIO Platform Nederland in FD news ‘The stranglehold of the software giants’
The Dutch business newspaper ‘Het Financieele Dagblad’ (FD) paid attention to a topic that is urgent to CIOs: the need for large software vendors to adapt and balance their behaviour towards customers. The article has now been translated by FD from Dutch into English.
Vendor relations events
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CEG Vendor Relations | SURF | Utrecht UtrechtVendor managers, Category buyers, Service managers, Contract managers and License specialists participate in this Knowledge Group (CEG) meetings. This CEG shares knowledge and experience on various current topics: major vendors, contracts, licenses, audits, GDPR, DPIAs, exit, Cloud etc.
02 Dec