Vendor Relations
Our members decide on which themes we are active. We are working on a balanced relationship between customer and supplier.
Vendor Relations - page 2
Suppliers of digital technologies are crucial partners for our members. This relationship however has some room for improvement. Their technological knowledge provided them with an advantage vis-à-vis the user. Yet, developments in the area of technology and marketisation in the last decennia, and the characteristics that these digital markets appear to contain, have a downside. They cause such behaviour that a re-evaluation is necessary.
To achieve that, we do the following:
- Help each other to improve the process of procurement, implementation, administration and maintenance of software assets, by sharing knowledge and experiences. Transparency in doing so, where opportunities lie, and best practices, is crucial in order to properly fulfil the user's own responsibility.
- Continue to draw the attention of the Dutch and European administrative and political leaderhip to the fact that the policy framework concerning market forces should be more aligned with the practice of digital technology markets. The manner in which powerful actors can operate their market power towards their customers, should be subject to supervision and the opportunity to intervene.
In a rapidly changing technology landscape, where cloud demands an ever greater role, it is important to maintain good relations with the supply side. More balance in the rights and obligations of both client and supplier is essential for further development of this relationship.
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October 11, 2019
CIO Platform Nederland in FD news ‘The stranglehold of the software giants’
The Dutch business newspaper ‘Het Financieele Dagblad’ (FD) paid attention to a topic that is urgent to CIOs: the need for large software vendors to adapt and balance their behaviour towards customers. The article has now been translated by FD from Dutch into English.
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November 29, 2018
Results Supplier Satisfaction Survey 2018 released
The results of the ‘EuroCIO Supplier Satisfaction Survey’ reveals a slowdown of cloud adoption and an increase of exit strategies and actions due to inflexible vendor licensing and pricing models.
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October 4, 2018
News from EuroCIO
EuroCIO Supplier Satisfaction Survey reveals weak points in vendor relationships, and need for more balanced, innovative partnerships.
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September 18, 2018
Good commissioning is done together!
With participants from the constituencies of the CIO Platform Nederland and Nederland ICT, we discussed how we can take steps towards effective collaboration. With the aim to improve the relationship between customers and contractors in ICT and to achieve successful projects.
Vendor relations events
There are no meetings published at the moment. Please check back later!