Vendor Relations - page 2

Vendor Relations

Our members decide on which themes we are active. We are working on a balanced relationship between customer and supplier.

Suppliers of digital technologies are crucial partners for our members. This relationship however has some room for improvement. Their technological knowledge provided them with an advantage vis-à-vis the user. Yet, developments in the area of technology and marketisation in the last decennia, and the characteristics that these digital markets appear to contain, have a downside. They cause such behaviour that a re-evaluation is necessary.

To achieve that, we do the following:

  1. Help each other to improve the process of procurement, implementation, administration and maintenance of software assets, by sharing knowledge and experiences. Transparency in doing so, where opportunities lie, and best practices, is crucial in order to properly fulfil the user's own responsibility.
  2. Continue to draw the attention of the Dutch and European administrative and political leaderhip to the fact that the policy framework concerning market forces should be more aligned with the practice of digital technology markets. The manner in which powerful actors can operate their market power towards their customers, should be subject to supervision and the opportunity to intervene.

In a rapidly changing technology landscape, where cloud demands an ever greater role, it is important to maintain good relations with the supply side. More balance in the rights and obligations of both client and supplier is essential for further development of this relationship.

  1. November 29, 2018

    Results Supplier Satisfaction Survey 2018 released

    The results of the ‘EuroCIO Supplier Satisfaction Survey’ reveals a slowdown of cloud adoption and an increase of exit strategies and actions due to inflexible vendor licensing and pricing models.

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  2. October 4, 2018

    News from EuroCIO

    EuroCIO Supplier Satisfaction Survey reveals weak points in vendor relationships, and need for more balanced, innovative partnerships.

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  3. September 18, 2018

    Good commissioning is done together!

    With participants from the constituencies of the CIO Platform Nederland and Nederland ICT, we discussed how we can take steps towards effective collaboration. With the aim to improve the relationship between customers and contractors in ICT and to achieve successful projects.

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  4. November 16, 2017

    Smart contracts through blockchain technology

    René Penning de Vries, Boegbeeld Team ICT, has received the report ‘Smart contracts as specific application of the blockchain technology’ this morning at the annual convention of ECP.

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